Frequently Asked Questions

We take pictures to remember faces, people, places… Ironically, we accumulate so many that we become overwhelmed, or forget about how precious they are. Organizing and scanning your family photos preserves irreplaceable memories for you, your family and future generations. Over time, printed photos can fade, degrade, or get lost in storage. Digitizing and organizing protects them from physical damage and makes them easier to share, access, and enjoy across devices. It also helps you curate the most meaningful moments from decades of memories, turning forgotten images into a story-rich digital archive that can be passed on and enjoyed.

We understand how deeply personal and irreplaceable your photos are. Our team treats every image with the same care and respect we would our own. We have years of experience working with individuals, museums and agencies that require the highest standards of professionalism and discretion with their original materials. We adhere to our industry’s best practices, and perform all organizing, scanning and digitizing in-house, with supervision, in a secure environment. We’re not just providing a service — we know you’re trusting us with your family legacy.

We take your privacy seriously. Your photos never leave our secure studio. Files are never shared without your permission and are stored temporarily on password-protected systems while we work on your project. Once the project is completed and files are delivered, we erase your digital data unless you request otherwise. No images are used for marketing or public display without explicit consent. Our process is designed to respect and protect your personal history at every step. The only time your material leaves our studio is when we return it to you, or if you have asked us to facilitate a specialty service provider, such as printing.

Turnaround time depends on the size and complexity of your collection. Small projects can often be completed in up to 2 weeks, while larger or more detailed projects may take 3-8 weeks. We’ll always provide a time estimate up front and keep you informed of progress. If you have a specific deadline — like a birthday, family reunion or other event — let us know, and we’ll do our best to prioritize accordingly.

Pricing depends on the volume and type of materials, as well as the level of organization or customization you need. We have set fees for high quality scanning and digitizing different types of material, which are comparable to others in our industry. Full-service organizing and digital curation is typically billed hourly. That's why we offer a free 20 minute consultation by phone or Zoom to discuss your collection and goals, and answer specific questions. After that, we would arrange to make a more detailed estimate for your project.

We start with a 20 minute consultation to understand your photo collection, goals, and timeline. Then we create a custom plan by examining your collection of photos and videos, whether in boxes or on devices. Once approved by you, we receive your collection, and begin working through different phases, and update you on the progress. Each step is guided by your preferences, and we’re happy to adjust as your project evolves.

We offer multiple delivery options tailored to your needs. Delivery format and file organization are discussed with you ahead of time to ensure it suits your expectations. Most clients want at least one USB flash drive or external hard drive for easy access. We also recommend and can provide a secure cloud link for convenient downloading and sharing with family. If you have a preferred platform — like Apple Photos, Google Photos, Dropbox — we’re happy to upload your files there as well. If you need assistance setting up or syncing these services, we can walk you through it to make sure everything works smoothly and intuitively. We also provide options to ensure your new digital collection is not vulnerable to a single mishap or emergency, but remains secure.

We offer several convenient options. If you're in the Los Angeles area, we can usually provide local pickup, or you can drop off your items at our studio on Beverly Blvd. For those further away, we recommend using a tracked shipping method, and we’ll guide you on how to safely package your materials. If needed, we can offer at home evaluation for your project. Whatever works best for you, we’ll help make the process easy and stress-free.

No problem! We can work with clients from across the country. You can ship your materials to us using a secure, trackable carrier, and we’ll guide you through every step — from packing tips to delivery confirmations. After your project is complete, we’ll return your originals along with your digital files. Remote consultations are available via phone or video call, ensuring you receive the same personalized service wherever you are.

Unlike many bulk digitizing services that use high-speed auto-feed scanners — which can lead to bent photos, cropping errors, and lower image quality — we use a professional-grade camera scanning system that treats each item individually. This method allows for higher resolution, better color accuracy, and safer handling of fragile, irregular, or heirloom prints. Because we deliver higher quality digital conversions, the scanned images are better for making enlargements, photo books and other keepsakes, as well as preserving your photos for future generations.